Enterprise Call Centre Solutions

Visual Software International (VSI)

Visual Software International (VSI) provides turnkey and customised solutions for Call Centre and customer service applications. Our range of products and solutions provide all the functionality a Call Centre may require including IVR (Interactive Voice Response), Web, Email, Fax, SMS and Chat integration. All interactions from any customer over any channel are presented in a universal Inbox that agents access from their workstation.

Our experience in integration projects has enabled us to integrate our solution with practically any back end ERP or host system, including SAP and JDE on any host platform.

Visual Software International (VSI) also provides consulting and development services, specialising in the area of multi-tiered client/server and Intranet corporate applications.

As a member of Microsoft's Developer Network (MSDN) and Independent Software Vendor (ISV) programmes, we are kept abreast and make extensive use of Microsoft products and technologies. These include the entire range of Microsoft's BackOffice Family such as Windows Server, SQL Server, Internet Information Server (IIS), COM+, Message Queue Server (MSMQ) and others. Development tools such as Visual Studio .NET and Silverlight are core competencies of our staff members.