Our Products

Comprehensive call centre and customer service solutions

Dashboard analytics

Enterprise-Grade Solutions

PELATIS

Our flagship enterprise call centre solution that provides comprehensive functionality for modern customer service operations. PELATIS integrates all customer communication channels into a unified platform, enabling seamless interaction management across multiple touchpoints.


Key Features

  • Multi-channel integration (IVR, Web, Email, Fax, SMS, Chat)
  • Universal Inbox for all customer interactions
  • Advanced call routing and queue management
  • Real-time reporting and analytics
  • Agent performance monitoring
  • Customer interaction history tracking
  • Automated workflow management
  • Customizable dashboards and reporting

Integration Capabilities

PELATIS seamlessly integrates with major ERP systems including SAP and JD Edwards, as well as custom backend systems on any host platform. Our proven integration framework ensures smooth data flow between your call centre operations and existing enterprise infrastructure.

QSM (Queue & Service Management)

Advanced queue management system designed to optimize customer service efficiency and reduce wait times. QSM provides intelligent routing, priority handling, and comprehensive service level management.


Key Features

  • Intelligent call queue management
  • Priority-based routing
  • Service level agreement (SLA) monitoring
  • Real-time queue statistics
  • Overflow and callback management
  • Multi-skill agent routing
  • Performance metrics and KPIs
  • Predictive wait time estimation

Interactive Voice Response (IVR)

Phone system

Advanced IVR systems that provide automated customer assistance, intelligent call routing, and self-service capabilities. Reduce agent workload while improving customer satisfaction with 24/7 automated service.


  • Natural language processing
  • Multi-level menu systems
  • Database integration
  • Call-back functionality
  • Speech recognition

Web Integration

Web interface

Seamlessly connect web-based customer interactions with your call centre operations. Enable web chat, form submissions, and online requests to flow directly into agent workstations.


  • Live web chat integration
  • Form processing automation
  • Web callback requests
  • Online customer portal
  • Knowledge base integration

Email & Messaging

Email communications

Unified email and SMS management system that consolidates all electronic communications into a single interface. Track, route, and respond to customer emails and text messages efficiently.


  • Email ticketing system
  • SMS two-way messaging
  • Automated responses
  • Template management
  • Response tracking

Universal Inbox

Unified dashboard

Single, unified interface for all customer interactions regardless of channel. Agents can view, manage, and respond to calls, emails, chats, SMS, and fax messages from one workstation.


  • All-channel visibility
  • Prioritized task management
  • Interaction history
  • Quick response tools
  • Agent collaboration

Ready to Transform Your Call Centre?

Contact us to learn more about how our products can optimize your customer service operations.

Contact Sales View Services